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Frequently Asked Questions
Find answers to common questions about UGC content creation, ordering process, and our creator network.
Our platform offers a variety of UGC content types including product reviews, unboxing videos, testimonials, how-to tutorials, lifestyle content, and social media ads for TikTok, Instagram Reels, and YouTube Shorts.
Delivery times vary based on the package and creator availability. Standard orders are typically delivered within 5-7 business days. Rush orders can be completed in 2-3 business days for an additional fee.
Yes! All packages include at least one round of revisions. We want to make sure you're completely satisfied with the final content. Additional revision rounds can be purchased if needed.
You can browse our creator marketplace and filter by niche, language, style, and demographics. Each creator profile includes example videos, ratings, and reviews to help you make the best choice for your brand.
We offer a satisfaction guarantee. If the content doesn't meet the agreed-upon brief after revisions, we'll work with you to find a solution, which may include a partial refund or re-shoot with a different creator.
Yes, once payment is complete, you receive full commercial usage rights for the content. You can use it across all your marketing channels, including paid ads, without any additional licensing fees.
We don't use AI-generated content. All our videos are created by real human creators to ensure authenticity and better performance on social media platforms. You can customize your brief with specific requirements.
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